Privacy Policy
At MAE STORE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.
1. Information We Collect
When you visit our store or place an order, we may collect certain information, including:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Payment and transaction information
- Order details
- Information you provide when contacting our customer support team
We may also automatically collect certain information about your device and how you interact with our website, such as your IP address, browser type, device information, and pages you visit.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Process payments securely
- Communicate with you about your orders
- Provide customer support
- Improve our website, products, and services
- Prevent fraud and protect the security of our store
- Send promotional or marketing communications when permitted by law and where you have provided consent
3. Sharing Your Information
We may share your personal information with trusted third-party service providers when necessary to operate our business. These may include:
- Payment processors
- Shipping and delivery providers
- E-commerce and website service providers
- Customer support services
- Marketing and analytics providers
We only share information when reasonably necessary to provide services, process orders, improve our business, or comply with legal obligations.
We do not sell your personal information to third parties.
4. Payment Information
Payments made through our store are processed by secure third-party payment providers. VELORA does not directly store your complete payment card details.
Your payment information is handled according to the privacy policies and security practices of the payment provider used during checkout.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website, and provide relevant marketing where permitted.
You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect the functionality of our website.
6. Marketing Communications
If you choose to subscribe to our marketing communications, we may send you information about new products, special offers, promotions, and other updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
7. Data Retention
We retain your personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
8. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, where legally permitted
- Withdraw consent for certain uses of your information
- Opt out of marketing communications
To exercise your privacy rights, please contact us using the contact information provided on our website.
10. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases or use online shopping services in their jurisdiction. We do not knowingly collect personal information from children.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.
Any updates will be posted on this page with a revised "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our customer support team through the contact information provided on our website.
Thank you for trusting MAE STORE with your information.