Shipping Policy
At MAE STORE, we are proud to offer worldwide shipping. We work with trusted shipping partners to deliver your orders to customers around the globe.
1. Worldwide Shipping
We currently ship to many countries worldwide. Shipping availability may vary depending on the destination and local regulations.
If your country is not available at checkout, please contact us at storemae134@gmail.com.
2. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
During busy periods, holidays, product launches, or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
3. Estimated Delivery Times
Delivery times depend on your location, shipping method, customs procedures, and local delivery services.
Estimated delivery times are generally:
- United States & Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Africa: 7–20 business days
- Asia: 7–18 business days
- Other international destinations: 10–25 business days
These are estimated delivery times and are not guaranteed. Unexpected delays may occur due to customs, weather conditions, public holidays, carrier delays, or other circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery destination, order size, and the shipping method available for your location.
MAE STORE may offer free or discounted shipping promotions from time to time.
5. Tracking Your Order
When tracking is available for your shipment, you will receive a tracking number by email after your order has been dispatched.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
MAE STORE is not responsible for delays caused by customs authorities or for fees charged by the destination country.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
8. Lost, Stolen, or Damaged Packages
If your package arrives damaged, please contact us as soon as possible at storemae134@gmail.com and provide your order number and, when possible, photos of the damaged package or product.
9. Delayed Orders
While we do our best to ensure timely delivery, MAE STORE cannot guarantee delivery dates.
10. Contact Us
If you have any questions about your order or our Shipping Policy, please contact us at:
MAE STORE
Email: storemae134@gmail.com
Thank you for choosing MAE STORE. We appreciate your trust and look forward to serving you wherever you are in the world.