Refund policy

Return & Refund Policy

At MAE STORE, customer satisfaction is our priority. We want you to love every product you purchase from us. If you are not completely satisfied with your order, we're here to help.

1. 30-Day Money-Back Guarantee

You have 30 days from the date you receive your order to request a return or refund.

To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused by the customer
- Accompanied by proof of purchase or your order number

2. How to Request a Return

To request a return, please contact our customer support team at storemae134@gmail.com with your order number and a brief explanation of the reason for your return.

If your return is approved, we will provide you with instructions on how and where to send your item.

Please do not send products back without contacting us first.

3. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved, the money will be returned to your original payment method. Please allow additional processing time for your bank or payment provider to process the refund.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.

We may ask you to provide photos or videos of the item so we can review the issue and find the best solution.

Depending on the situation, we may offer a replacement, store credit, or a full refund.

5. Non-Refundable Items

Certain items may not be eligible for return or refund, including products that have been used, damaged after delivery, or returned without their original packaging when the packaging is required.

For hygiene and safety reasons, certain beauty or personal-care products may also be non-returnable once opened or used.

6. Return Shipping

Unless the item is defective, damaged, or incorrectly sent by us, the customer may be responsible for the cost of return shipping.

Return shipping costs are generally non-refundable.

7. Late or Missing Refunds

If you have been approved for a refund but have not received it, please first check your bank account or contact your payment provider.

If you still have not received your refund, please contact us at storemae134@gmail.com.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but orders that have already been processed or shipped may not be eligible for cancellation.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

MAE STORE  
Email: storemae134@gmail.com

Thank you for shopping with MAE STORE. Your satisfaction matters to us.